POSITION DESCRIPTION:
Crisis Counselor - Weekday
About Samaritans Southcoast - Overview:
For 40 years, Samaritans Southcoast, Inc. has answered calls from anyone of any age needing emotional support,
suicide prevention, and crisis intervention. As southeastern Massachusetts’ 988 suicide and crisis lifeline,
Samaritans Southcoast serves Bristol and Norfolk counties by providing high-quality suicide prevention services
and support 24 hours a day, 7 days a week, answering 40,000 calls a year. In addition to the hotline, Samaritans
Southcoast’s services include Safe Place for suicide loss survivors, Kare Calls for senior citizens, and education and
outreach in the community. As a fully remote center, we employ highly skilled, trained, caring, and compassionate
listeners from around the country who embody our mission “to reduce and prevent future suicides from occurring,
to bring attention to the causes of suicide, to eliminate the stigma of suicide, and to support the survivors of
suicide victims.”
Crisis Counselor Role - Overview:
The role of the Crisis Counselor is to answer the emotional support and suicide prevention hotline using
Samaritans’ specialized method of befriending. Crisis Counselors are caring, compassionate, and confidential
listeners who fulfill Samaritans Southcoast's mission to reduce and prevent future suicides from occurring.
Duties and Responsibilities Include:
● Answer calls on emotional support and suicide prevention hotline.
● Provide professional and compassionate support to callers at all levels of need.
● Embody Samaritans Southcoast’s befriending methods.
● Perform accurate data entry to track the effectiveness and impact of hotline services.
● Ability to listen and communicate effectively.
● Take direction from supervisors.
● Adhere to all Samaritans Southcoast’s policies, procedures, best practices, and those in
accordance with our accreditation through the International Council for Helplines and guidelines
from the Massachusetts Suicide Prevention Coalition, the Massachusetts Department of Public Health, and the National Suicide Prevention Lifeline.
● Maintain composure in high-stress situations.
● Be able to multitask.
● Work independently and as a team member.
● Other responsibilities as assigned.
Experience and Qualifications:
● High School or equivalent required.
● Previous experience working on a suicide prevention hotline, crisis hotline, customer service,
and/or phone center is preferred but not required.
● Moderate to high comfort level with technology, including basic computer and internet skills, Zoom,
or similar virtual meeting platforms.
● Must have a working computer with camera and audio.
● Must be eligible to work in the United States (must also have SS#).
● Must be willing to undergo a background check as part of the hiring/employment process.
Relevant Position Information:
● Job Title – Crisis Counselor (Monday – Thursday 2:45 pm – 11:15 pm)
● Reports to: Program Director
● FLSA Designation: Non-exempt
● Job Type: Part-time, 32 hours per week
● Hourly wage: $20.00
● PTO: up to 96 hours per calendar year; and up to 40 hours in sick pay per calendar year.
● No benefits
To apply:
To be considered with Samaritans Southcoast, please complete an online application at We're Hiring |
SamaritansSouthcoast. If chosen to move forward in the application process, applicants can expect to be
screened by phone, undergo a background check, and participate in a virtual face-to-face interview with
Samaritans staff.
● Submit a resume and three (3) references to Natalie Schrager, Human Resource Director,
nschrager@samaritanssoco.org.
Incomplete submissions will not be considered.
Samaritans Southcoast is an equal-opportunity employer. No phone calls, please.